As a travel coordinator, this is the worst run hotel I've come in contact with. They overcharged our company, even after getting a set rate for the entire stay in the very beginning. They are very rude and unprofessional in handling simple requests, such as something as simple as getting a receipt. I was hung up on several times and they made it seem like things were my fault and I was crazy all because they failed to keep documentation on file, like any hotel would for an extended stay. They even made our superintendent pay for the room the last night stating they had no CC authorization on file when in fact, I had emailed it to them more than once. I was told by our superintendent there were ants in the room and they had to purchase items with their own money to take care of them because the staff wouldn't. Our superintendent was charged a fee for smoking when he nor anyone with him smokes, all so they could keep an extra $50. After dealing with this place since July, I would recommend going elsewhere. They made an extended trip for men who work 12+ hours a day, 7 days a week that much more difficult with all these unnecessary stunts they tried to pull. They are not up front with important information and will try to scam you any way they can for any extra money they think they can keep.
They over charged us for the room. When we ask that they cancel the transaction, the girl said she was new and couldn't cancel it. She didn't know how. She didn't want to call the manager because she had to call him the night before. We just want the over charge to be refunded.
Room was very clean and spacious. Breakfast was good. Will stay again
We arrived very late on the night of our stay, but the property was easy to find, and check-in was very quick and efficient. We only needed one two-queen-bed room, but we had somehow reserved two non-refundable rooms. The staff very graciously refunded the charges for one of the rooms, a courtesy that many properties would not have extended. Our room was exceptionally clean and larger than we expected. We did not have time to try the complimentary breakfast the next morning, but we were encouraged to, and it was very appealing. We enjoyed our short stay very much, particularly for the friendly and helpful staff and cleanliness of the rooms, and would highly recommend the Quality Inn Kingston Springs.
The staff where friendly and went above and beyond to please the customer ,and the room was very cozy can definitely see myself staying again.
Quality Inn is a US Lodging based in Kingston Springs, Tennessee. Quality Inn is located at 116 Luyben Hills Rd, Kingston Springs, TN 37082, USA.
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